We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at +1 (706) 221-0363 or email us at support@allencozyhavenstore.com .Please note that returns will need to be sent to the following address: 5991 Morningside drive, Columbus, GA 31909
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Restocking fee: A restocking fee is a charge a retail store may apply when a customer returns an item. It's intended to cover the costs associated with returning the product to the inventory. We charge a restocking fee of 15% which will be deducted from the paid price of the product, before issuing your refund. This is only applicable to undamaged and custom products.
You can always contact us for any return question at support@allencozyhavenstore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@allencozyhavenstore.com
Understanding Our Return Policy
At Allen Cozy Haven Store, we believe in providing our customers with a seamless shopping experience, and our return policy is a significant part of that commitment. This page details all you need to know about our return policy, ensuring you can shop with confidence and peace of mind.
Our return policy is designed to be straightforward and transparent. We understand that sometimes a purchase might not meet your expectations or needs, so we offer a hassle-free return process to address those situations. You have 30 days from the date you receive your order to initiate a return. To start a return, please contact our customer support team with your order number and the reason for the return. We recommend doing this as soon as possible to ensure a smooth process.
Items eligible for return must be in their original condition, unused and with all original packaging intact. If your item qualifies, our team will provide you with a return shipping label and instructions on how to send your item back. Please note that return shipping fees are the responsibility of the customer unless the return is due to an error on our part, such as a wrong or defective item.
Refunds are processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase. In some cases, you may opt for store credit, which will be applied to your account for future purchases.
Certain items are not eligible for return. These include personalized products, sale items, and gift cards. Ensure you read the product descriptions carefully before making a purchase, and if you have any doubts, our customer service team is here to help.
We pride ourselves on our customer service, and our goal is to make your shopping experience as pleasant as possible. Your satisfaction is our priority, and we are always here to assist you with any questions or concerns regarding your returns.